Privacy Policy
The Bay Arugam Bay respects your privacy and is committed to protecting the personal information you share with us.
Information We Collect
We may collect:
Your name, address, telephone number, and email address
Passport, identity, nationality, and guest-registration information
Arrival, departure, room, and booking details
Payment and transaction information
Requests, preferences, feedback, and communications
Website usage, device, browser, and cookie information
How We Use Your Information
Your information may be used to:
Process and manage reservations
Confirm payments and provide invoices
Deliver accommodation and requested services
Communicate booking or stay-related information
Respond to questions, feedback, and complaints
Improve our website, services, and guest experience
Prevent fraud and protect guests, staff, and property
Meet legal, regulatory, accounting, and security requirements
Send promotional communications where you have provided consent
Sharing Your Information
We may share necessary information with trusted payment processors, booking platforms, technology providers, professional advisers, and government authorities. Information is shared only when required to provide our services, fulfil legal obligations, or protect legitimate interests.
We do not sell or rent guests’ personal information.
Cookies
Our website may use cookies to support essential functions, remember preferences, understand website usage, and improve performance. You may manage cookies through your browser settings, although disabling them may affect certain website features.
Data Security and Retention
We use reasonable administrative and technical safeguards to protect personal information. Information is retained only for as long as necessary to provide services, resolve disputes, maintain required records, and comply with applicable laws.
Your Rights
Subject to applicable law, you may request access to or correction of your personal information. You may also request deletion, object to certain processing, or withdraw marketing consent where applicable.
Policy Updates
We may update this Privacy Policy periodically. Any revised version will be published on this website with its updated effective date.
Contact Us
For questions concerning bookings, these policies, or your personal information, please contact:
The Bay Arugam Bay
60A, Main Street, Arugam Bay 32500, Sri Lanka
0741564455 | thebayhotel60@gmail.com
The Bay Hotel